What’s included in a consent form?
The consent document must have complete information about the cosmetic procedure, full disclosure of potential risks and complications, possible side effects that may be experienced after, and relatable financial requirements.
Collecting and Securely Storing Personal Information
Depending on what services you offer, you may need to discuss and collect your client’s personal medical and treatment history information.
This information is often sensitive, and it is your responsibility to store it securely. Storing clients’ records in an electronic format is best, with the appropriate securities including Cyber Insurance.
The Client Consultation Process – What You Need to Be Doing
- A consultation will help you to understand the wants and needs of your client concerning the treatment you are performing. Make sure you gather the following information:
- Personal information (name, DOB, etc.)
- Lifestyle factors – dietary restrictions, exercise regimens, are they a smoker? etc.
- Medical history
- Medications including nutritional supplements
- Treatment history
- Client’s signature
- It will also help you plan the treatment, which products to use, and what areas to focus on. It will help you provide the right aftercare advice based on your client's needs.
- Review the form and ask questions to clarify anything that needs doing so. Pay extra attention to the contraindications section. This is where you will learn about your client’s health condition and can then determine which treatments and products are suitable. This is very important.
- Record consent. This is extremely important to protect you and your business from legal liability. This process will also help to build trust with your client.
- After the treatment, take down complete notes of what you have done during the treatment and what you have observed.
- For regular clients, always have them look over their existing consultation forms and ask them if there is anything that needs updating before you start their beauty treatment. It’s helpful to ask them if they have changed or started taking any medications or are using different products.
- Organise and store your client consultation forms in a safe place like a locked cabinet. An efficient way to perform and store consultation forms is electronically with the appropriate securities, giving both you and your client peace of mind that their sensitive information is secure and safe. Check with your broker that you are covered with Cyber Insurance.
By implementing a strict and standardised consultation process, you are ensuring that all the required discussions and consent are obtained before the treatment begins and are protecting your business against legal liabilities.
